Return and Exchange Policy for Shopingway
At Shopingway, we want you to be completely satisfied with your purchase. Our Return and Exchange Policy outlines how you can return or exchange products, along with details on our use of Microsoft Ads to improve our services.
Return Policy
1. Eligibility for Returns
•Items may be returned within 30 days of the original purchase date.
•Products must be in original condition—unworn, unwashed, with all original tags attached, and in original packaging.
2. Non-Returnable Items
•The following items are not eligible for returns or exchanges:
•Final sale items
•Gift cards
•Customized or personalized items
3. Return Process
•In-Store Returns: Bring your item, along with the original receipt or order number, to our store for a return.
•Mail Returns: Pack the item securely, include the packing slip, and send it to: Shopingway
8815 Densmore Avenue N
Seattle, WA 98103
USA
•Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refund Processing
•Refunds are issued to the original payment method within 3-5 business days after the item is received and inspected.
•Original shipping charges are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Items can be exchanged for a different size or color within 30 days of purchase, provided they are in original condition.
2. Exchange Process
•In-Store Exchanges: Bring your item and receipt to our store for an exchange.
•Mail Exchanges: Contact us at [email protected] or call +1 (213) 483-1443 to arrange a mail exchange. We will provide instructions for shipping and available exchange options.
3. Availability of Replacement Items
•If your requested item is out of stock, we will offer a refund or store credit for the original purchase amount.
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact us within 7 days of receiving your order. We will cover return shipping costs and offer a replacement or full refund, including original shipping charges.
Gift Returns
For items received as gifts, you may return them for store credit or exchange. Please include the original order number or packing slip with the return.
Data Tracking with Microsoft Ads
1. Return and Exchange Data Tracking
•We use Microsoft Ads to track returns and exchanges, helping us better understand and improve the customer experience.
2. Remarketing Based on Return History
•Information on returns and exchanges may be used for remarketing through Microsoft Ads, allowing us to show relevant promotions or product recommendations.
3. Opt-Out of Microsoft Ads Tracking
•To manage ad preferences or opt out of tracking, visit https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
For mail returns, we recommend using a trackable shipping service, as Shopingway is not responsible for items lost or damaged during return shipping.
Contact Us
For questions about returns or exchanges, please reach out:
Shopingway
8815 Densmore Avenue N, Seattle, WA 98103, USA
Phone: +1 (213) 483-1443
Email: [email protected]
This Return and Exchange Policy outlines the procedures for returning or exchanging items and provides transparency on Microsoft Ads tracking to enhance the Shopingway experience.